Owner questions, answered straight.

Most condos go from contract to live listing in about two weeks. Ready-to-operate units move fastest; empty units needing full procurement take three to four. We agree scope, timeline and a one-time onboarding fee in writing before any work starts.

Yes. We handle full procurement, furniture, appliances, linen, kitchenware, so it takes a little longer. Interior design and renovation are scoped separately with our partners. You approve every purchase before we order, and the one-time onboarding fee is quoted in writing first.

Most of our owners aren't. Onboarding, approvals and reporting are all handled remotely; our in-house housekeeping and maintenance team covers the physical side on the ground. You track live performance on your owner dashboard, get an itemised monthly report by email, and reach us on LINE, WhatsApp or email.

Ours. Every property we manage is listed under Maison Siam's Airbnb Superhost account, so your listing inherits that ranking from day one. Protecting it is our top operational priority: it drives search placement and the nightly rate the market accepts. When something goes wrong we act immediately, and absorb the cost when it's our fault.

We handle Airbnb claims, AirCover and disputes end to end. Every changeover is inspected and documented, so damage is caught fast and filed with photo evidence inside Airbnb's window. Outcomes show up in your monthly statement. You never deal with Airbnb.

Our in-house housekeeping team. Every changeover is a full inspection: condition checked against the baseline, wear or damage flagged, filters and appliances checked. Issues are reported the same day and fixed by our technicians, often within hours. Your unit is checked dozens of times a year, not once at move-out.

TM30 is the Thai immigration filing a landlord must make whenever a foreign national stays at the property. It applies to every booking, whatever the length. We file it automatically on every stay, with the juristic person's supporting documents where needed. Owners never touch it.

For each booking we draft a lease and submit it to your building's juristic person for guest registration, per its rules and Thai law. If your building needs a face scan or an in-person step, we arrange it with the guest before arrival. We operate to your building's exact requirements.

Stays of 30 nights or more sit outside the Hotel Act and suit most Bangkok condo by-laws. Under 30 nights is legally and operationally grey, and many buildings ban it outright. We focus on mid-term, 30 nights and up, precisely because it runs cleanly under both the Hotel Act and building rules.

For mid-term, three things come out, in order: the Airbnb host service fee (15.5% plus VAT), taken before payout; our management fee (from 15%, assessed per unit, VAT included) on the net after Airbnb, excluding cleaning revenue; and your utilities, settled from rental income on your behalf. Setup is a separate one-time onboarding fee. Long-term works differently: one month's rent to place your tenant, then a percentage of the rent, charged only while it's rented. The estimator shows the full math for your building.

Within five business days of month-end. We collect the channel payouts, reconcile them against your itemised monthly report, deduct utilities and our fee, and transfer the net to your account. Every line comes with receipts.

No. For mid-term the cost is three parts: our management fee (from 15%, assessed per unit, VAT included), the cleaning fee (paid by the guest at booking, so it covers the housekeeping rather than coming out of your pocket), and a one-time onboarding fee quoted before you sign. Optional guest extras are billed straight to the guest. Beyond our fee you only pay the utilities your property would have anyway.

Yes, any time, no restrictions, the property is still yours to enjoy. The only exception is a booking already confirmed for those dates, which can't be cancelled without compensating the guest.

For mid-term, there's no minimum term: the agreement runs on a rolling basis and ends with 60 days' notice, so if we're not the right fit you're free to leave, with confirmed bookings running to checkout. Long-term is a commitment to the tenancy we place: once your tenant signs, we see the lease through, with honest exits if we breach, if you sell, or before a tenant is found. The specifics sit in your management agreement.

For mid-term, sixty days' written notice by LINE, WhatsApp or email, no set form, no exit penalty. Confirmed bookings simply run through to checkout. Long-term commits to the tenancy we place: once a tenant is signed we see the lease out, with honest exits for a material breach, a sale, or before a tenant is found, and 60 days' notice between tenancies. The details are in your management agreement.

When you give notice, the booking window closes at once, nothing new past the end date. Bookings already confirmed are honoured to checkout, at the standard fee for that period. We don't cancel confirmed guests: it triggers channel penalties and risks the Superhost ranking that protects every owner.